Return & Exchange Policy – Al Saub
At Al Saub, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item within 7 days of receiving it, under the following conditions:
Reurn Conditions:
The item must be unused, unwashed, and in its original condition with tags and packaging intact.
A valid receipt or proof of purchase is required.
Items on sale, discount, or custom-made are not eligible for return or exchange.
Important Instructions (Must Read):
Before opening the parcel, inspect it carefully.
If the parcel looks tampered with, opened, or damaged, please do NOT accept it from the delivery service.
You must record a video while unboxing the parcel.
Send the unboxing video to us on WhatsApp immediately after opening.
No return or exchange will be processed without the unboxing video.
If the parcel looks tampered with, opened, or damaged, please do NOT accept it from the delivery service.
You must record a video while unboxing the parcel.
Send the unboxing video to us on WhatsApp immediately after opening.
No return or exchange will be processed without the unboxing video.
Refunds
Refunds will be issued to the original payment method within 5-7 business days after the returned product is received and inspected.